A large Canadian household goods retailer was struggling to maintain its position as a market leader in sales, service and support. They needed a better way to process, assign, and consolidate their more than 100,000 deliveries and 200,000+ service calls each year.  But handling all aspects of their field services operations, as well as managing third-party technicians, the OEM supply chain, parts inventory management, billing and support seemed too much to expect from just one platform.

Then they discovered OperaCloud.

OperaCloud met with the client team, and their expert advisors built a fully managed field service management solution for the company.  With no need to purchase new software or hardware – or change any existing platforms – the client was able to save time, money and resources, while being better able to scale and improve customer service.

Now the company is leveraging Opera Cloud’s trusted and innovative managed services for all of its new initiatives. The bottom line for this retailer: Growing profits and greater efficiencies!